Am I able to register more than one account at Caxino?

No, you may not. Per gaming requirements set forth by the regulator, individuals are only permitted one account. This is an effort to help avoid identity theft and limit problem gamblers. Any duplicate accounts discovered in our system will be identified and removed. If you accidentally created multiple accounts, please contact Customer Support. In case you forgot your login details, please follow these account login recovery steps instead of creating a second account.

Are the deposit/withdrawal options different on mobile?

No. All the payment types available in your country are available on both desktop and mobile devices. For the full list of payment methods for your country, please visit Payment Options.

Are there any fees to deposit or withdraw at Caxino?

No. Caxino will never charge any fee to deposit or withdraw with any payment method. Your payment provider may include some additional fees on their end, but no extra fees will ever be charged by Caxino Casino.

How do I claim rewards?

Anytime you receive a reward at Caxino, a “rewards card” will appear in the My Rewards section. In most cases, once rewards are available, they usually have a 24 hour expiration period. To claim a reward, simply click CLAIM NOW on the card and your reward will be activated. Should you claim a free spins reward, you will immediately receive another rewards card for free spins on the claimed game. Click CLAIM NOW on this free spins reward to be taken to your free spins feature on that game. For further details on the many types of rewards available at Caxino Casino, please visit our Bonus page.

How do I correct or update personal information?

This can only be accomplished via Support. Should you need to correct any personal information, please contact Customer Support and they will be happy to help you fix any incorrect information or update account details.

How do I find a specific game at Caxino?

To find a specific game, visit the game lobby and type the game name into the Search Bar. You can also click the GAMES icon to have the Caxino game library sorted by game developer. If you are tech-inclined and would like to search a tag or other text via a hyperlink, edit the following link and paste it into your browser: caxino.com/en/casino/?s=InsertSearchTermHere Note: If you want to place a space in the search term, type %20. This will render one (1) blank space in the search term.

How do I manage communications from Caxino?

To enable or disable communication from Caxino, visit the My Profile section in My Account. We recommend that you have consents enabled so you don’t miss out on offers like no-deposit bonus spins. All rewards at Caxino have an expiry date and players that decline communications often miss out on these offers. Rest assured that players who consent to communications from Caxino will not have their inbox filled with useless marketing materials and Caxino will never share your personal information with third-party companies.

How do I open an account at Caxino?

The registration process at Caxino is easy and can be completed in 1-2 minutes. Click Register and fill in the required information. You will receive a verification text with a PIN in just a moment. Input this into the 2nd registration screen, accept the Terms and Conditions, and then you are all set and ready to go. We advise you to select all consents, so you never miss out on new promotions. Caxino only communicates promotion details, new casino features, and important account information. We will not fill your inbox with unnecessary marketing or share your details with another company.

How do I reset my password?

If you forget your password, click “Forgot your Password?" from the login screen. You should enter the phone number you used when you first registered your Caxino account. You will shortly receive a PIN number via SMS which you then enter in the next screen. If the PIN is correct, you will then be able to reset your password. If you do not receive a PIN code via SMS or the password reset is not working for you, please contact Customer Support for further assistance.

How do I verify my Caxino account?

Account Verification, also known as a KYC Check, is requested by the Caxino payments team on an as-needed basis. Account verification is necessary when a customer passes certain transaction thresholds or unusual account activity warrants an additional review. When Caxino requests you to Verify your Account, we will send you communications to this effect and open up a new section in My Account where you will be able to upload your identification documents. You may upload your documents on both desktop and mobile devices. Please note that the verification section will not permit uploads until a verification check has been requested. Account Verification in Detail Account Verification may require some or all of the following information: Valid Picture ID: This is a passport, driver’s license, or national ID card. The identification must be a valid, government-issued photo ID. Please ensure that a national authority has issued your identification card. Utility Bill: This utility bill should be no older than 3 months, showing the same address you registered with your Caxino account. Payment Method: Should we request payment method verification as well, upload a statement confirming your payment method(s) no older than 3 months and clearly showing the account holder and account number. The following documents are accepted as a form of Payment Method Verification: Bank Transfer: Bank statements should include your name and address and should match the details of your Caxino Casino account. Credit Cards: Front and back images of the credit card are required. The backside of the card must be signed by you. The front image must clearly show the first 6 and last 4 digits (1234 56XX XXXX 1234) of the credit card number. E-Wallets: E-Wallets follow the same general rules as bank statements. They should include the account holder’s name and address that match your Caxino account information. If your e-wallet provider does not send you paper or PDF statements or a digital copy is not available for download, a screenshot of the account details showing the customer name and address is required. Tips to Speed up Your KYC Document Details: Sending Caxino the correct documents based on the details above ensures that we don’t have to request clarification. High-quality Scans Work Best: Sending high-quality scans is best for our Payments team. Low-quality images taken hastily with a smartphone may not be good enough to verify these documents. A great way to avoid this is by sending high-quality scans the first time.

How Does Cashback Work at Caxino?

There are two ways to earn Cashback at Caxino, depending on whether you have a standard player account or a Caxino Extra account. Standard Caxino Members Firstly, for standard Caxino members, play your favourite games, and keep an eye out for Cashback Chips, which can occasionally appear in the “My Rewards” section of your account. Additionally, there are some special promotions in which extra Cashback is awarded. You’ll need to earn a minimum of €1 in Cashback for it to be credited to your Caxino account. Cashback is paid out as Bonus Money and is subject to our standard (35x) wagering requirements. Cashback is calculated as follows: (Real Money + Bonus Money bets) - (Real Money + Bonus Money wins) - bonus granted - jackpot contribution + (bonus forfeited + bonus auto-forfeited + bonus expired). Caxino Extra Members For Caxino Extra players, Cashback rewards are active 24/7! Depending on your level of play, your Cashback rate can go up to 20%. Cashback rewards are credited weekly, starting at midnight UTC on Friday and ending at 23:59 UTC the following Thursday. Best of all, Caxino Loyalty members benefit from a special 1x wagering requirement on Cashback!

How does Double Speed function?

When you accept a Double Speed reward, your Progress Bar will move at twice the normal speed and level you up at double time. Once you advance through a level, you will receive a Spinbox reward and free spins to one of your favourite games. If you receive a Double Speed reward in My Rewards, the Progress Bar will advance twice as fast on each and every game. However, there will be times when we are running a promotion on a specific game. For those promotions, we will send a message to everyone who has agreed to communications from Caxino about which game will award Double Speed on the Progress Bar. In general, Double Speed across the board, meaning on every game, will last for 2-3 hours in most cases. However, Double Speed during a promotion for a specific game may last as long as a few days.

How does Spinbox™️ work?

Spinbox™️ is the Caxino Casino level up game. Every time you fill up the Progress Bar, you will receive a Spinbox prize in My Rewards. Click on the Spinbox reward to reveal a prize of free spins to one of your favourite games. Spinbox prizes are driven by machine learning technologies to determine the game you will like based on previous play. This may be a game you have played in the past, or a suggested game based on the types of games you like to play. In a similar way to how Netflix suggestions function, the more you play, the better the system becomes at identifying the correct reward. The spin values of your Spinbox reward are based on the average wagering during the level where the Spinbox prize was awarded. Larger wagers mean more valuable spin values for the Spinbox free spins, while smaller wagers will result in more modest free spin values.

How does the 99% reward function?

When you claim a 99% reward, your Progress Bar will immediately advance to the 99% mark. This ensures that you are only a few spins away from levelling up and receiving a Spinbox prize. The 99% reward works best when you use it strategically. For example, if your Progress Bar is at 75% when you receive this reward, you will probably want to wait to use it until you level up through normal play and then claim the 99% reward when your Progress Bar resets to 0% on the next level. In this way, you can achieve two Level Ups within seconds and two free spins rewards via Spinbox. But remember that like all rewards at Caxino, the 99% reward has an expiration of 24 hours. If the time is running out on this reward and your Progress Bar is mostly full, you should go ahead and use it, versus running the risk of the 99% reward expiring and gaining no benefit. With this reward more than any other at Caxino, timing is the name of the game.

How long does it take for Caxino to complete my Account Verification?

Caxino strives to verify KYC documents within 24 hours. However, occasionally there are delays due to a high volume of requests. In the event of a delay, we apologise for any inconvenience and appreciate your patience. If your KYC is taking longer than a few business days to complete, you are welcome to contact Customer Support to inquire about the reason for the delay.

How long will a deposit take to show on my account?

For all deposit types, those payments will show on your Caxino account immediately. However, withdrawal times will vary according to the payment type. If your account has not gone through a KYC Verification and there is some unusual activity related to your deposit (unusually large deposits, very frequent deposits, etc.), you may be asked to complete a KYC check prior to being allowed to play. Please note that an additional KYC check may even be required for verified accounts if the depositing behaviour is unusual enough to justify a closer look.

How may I limit my casino activity at Caxino?

At Caxino Casino, the Limits section helps you manage your playing behaviour through automatic triggers you set. These Limits types are available at Caxino in My Account: Time limit: Set a general time limit on your play. You will be automatically logged out when you reach your predetermined time limit. Net loss limit: Set a net loss limit that you are able to lose over a period of time. When the Net Loss limit is reached, you will not be allowed to wager at Caxino until your selected time period expires. Deposit limit: Set a deposit limit on an account. When this limit is reached, deposits will no longer be permitted until your predetermined time period expires. Wagering limit: With this tool, you may set a wagering limit that will not allow wagers above the limit you have set. Timeout: A timeout is a temporary hold on your account. The Timeout can be self-imposed or as a result of certain account actions (see Terms and Conditions for full details). When active, you cannot log into Caxino.com. Indefinite Self-Exclusion: An indefinite self-exclusion is available to you at any time. By choosing this option, you will not be able to log back into your account without contacting support. Should you choose to reverse an Indefinite Self-Exclusion, a mandatory 7-day waiting period is required from the time of your reversal request until we can reinstate your account. Indefinite Self-Exclusion can be enabled at the Limits section. For information about Limits and problem gambling, please visit our Responsible Gaming page.

How may I permanently close my Caxino account?

Permanently closing your Caxino account cannot be done on the Caxino website. Should you wish to permanently close your account, please contact Customer Support via email and state your reasons for wanting a permanent account closure. Please be aware that under most circumstances an account holder that has permanently closed their account will not be permitted to open another account at Caxino.

I cannot remember if I have a Caxino account. How may I check?

There is a simple way to troubleshoot this on your own: click Forgot your Password? in the login screen and a password reset will be sent via SMS to your mobile if you have registered with that phone number. You will still need to log back in with your email address. If you cannot remember if you have already registered an account at Caxino, you may contact Customer Support for assistance. If you have any doubts, contact Support before creating any new account. This will avoid account duplication and a potential removal of both accounts.

I cannot remember my username or password. What do I do?

Forgot Password If you have forgotten your password, click “Forgot your Password?" from the login screen. You will be asked to enter the phone number with which you registered your account at Caxino. We will then send you a confirmation text which you enter in the next screen. Once confirmed, you will be prompted to reset your password. Forgot Username Your username is the email address that you used to register your Caxino account. If you cannot remember which email you used upon registration, contact customer support via Live Chat or at support@caxino.com for help resolving this issue.

I forgot my registered email address. What now?

If you cannot remember which email you used to register your account at Caxino, please contact Customer Support and we will guide you through that process. Likewise, if you would like to change your email address, you will need to contact Support for assistance. We apologise for any inconvenience, but these steps are necessary to protect our customers from instances of identity theft.

Is it safe to play at Caxino casino?

Absolutely. Caxino casino employs all the latest security protocols to ensure that your playing sessions and transactions are safe and secure. Here are just a few of the ways we ensure a safe and fair playing environment: The Latest Payment Technologies: Caxino uses the latest in payment security technologies, the same ones used by major financial institutions, to ensure that your transactions are protected. Random Spins/Deals: Random Number Generators built into every online slot and card game ensure that each spin or card deal is completely random. Slots and table games are not programmed to win or lose. Active Payments Team: Our Payments team is always on the lookout for unusual behaviour. Should they spot some strange behaviour, a closer inspection will commence. This proactive mindset protects both you and Caxino from nefarious behaviour. Strict Regulation: Caxino Casino is licensed under the Malta Gaming Authority, a regulatory body within the European Union, and one of the most comprehensive regulators in the world. As one of the first countries to manage their online gambling industry, the MGA draws on decades of experience. Responsible Gaming: At Caxino, we take Responsible Gaming issues very seriously. If you believe you have a gambling problem we encourage you to make use of the following resources: Responsible Gaming Page: This page on the Caxino website offers helpful hints to avoid problem gambling, additional resources, and even a self-assessment test that may help determine if you have a gambling problem. Account Limits: In this section of your account setting, you can limit your gambling at Caxino by monetary values and time periods.

Is it safe to upload my documents on Caxino.com?

Yes. All documents uploaded on the Caxino website are treated with high standards of security and discretion. Your documents are only accessed by our highly-trained personnel on a need-to-know basis.

Is my money safe at Caxino?

Yes. Caxino employs the highest-standards to ensure account security. In addition, customer and company funds are completely isolated from each other in separate bank accounts, per gaming regulations.

May I deposit or withdraw before my account is Verified?

Up to a certain extent, yes. As long as your first transactions are modest, you will not have to complete account verification for some time unless Payments spots unusual activity on your account. Once a certain transaction threshold is passed, or Payments sees account activity that warrants an identity review, you will be asked to complete a KYC check (Account Verification). When requested, please upload the necessary documents. If you do not complete your KYC check in a reasonable amount of time, Payments will pause activity on your account until the KYC check is fulfilled. Note: Please do not contact support about account verification before this is requested from Caxino Casino. In order to maintain timely processing for all our customers, we request KYC checks on an as-needed basis.

May I deposit/withdraw with another person's account?

No. The name on the credit card or bank account must match the name on your Caxino account. Deposits or withdrawals using a third-party’s payment types will be flagged for review, and it may cause your account to be temporarily suspended as Payments investigates such actions for instances of identity theft. Should there be some reason you are unable to deposit or withdraw with one of your own accounts, please contact Customer Support before attempting any third-party transactions for further guidance.

May I play the games at Caxino for free?

Yes, you sure can. If you want to try out a game for free, simply log out from Caxino and click Games in the sidebar. You will be taken to the game lobby where you can select slots and play for free. This is a useful function if you’d like to try out a new slot but you don’t want to spend money doing so. Please note that Live Casino games and some Jackpot titles are not available for free play. However, the vast majority of online slots can absolutely be played for fun with no financial stake.

My deposit is not showing. What do I do?

At Caxino, all deposits should post within a few seconds. If, for some reason, you made a deposit and it is not showing on your Caxino account balance, please contact Customer Support and we will work quickly to investigate and resolve the issue. Most often, this is an issue with your payment provider, but nonetheless we will be happy to help you as much as possible from our end. For the quickest customer support, contact us via Live Chat while logged into your account. Contacting us while logged in will automatically fill your information in the Live Chat screen and it also helps customer support identify you as an active customer.

What are the Bonus Money wagering requirements at Caxino?

Bonus Money are funds awarded by Caxino outside of the Real Money deposits you send to your account. Examples of bonus money are matching funds from reload bonuses and winnings from free spins. In your account details, you will see both your Real Money and Bonus Money balances. Whenever both balances exist, your account will play the Real Money first. Bonus Money can be converted to Real Money after you fulfil the necessary wagering requirements. For most online slots, Bonus Money must be wagered 35x. For most table games with a high RTP, the wagering amount is 70x. There are some exceptions. See the following list for wagering contribution by percentage relative to the 35x standard wagering requirement: All Casino Slots: 100%, (except 1429 Uncharted Seas, Bloodsuckers, Beautiful Bones Dead or Alive, Dead or Alive 2, Eggomatic, Eye of the Kraken, Gemix, Jack Hammer 2, Pearls of India, Scrooge, Secrets of Atlantis, Sea Hunter, Steam Tower, Tower Quest, Viking Runecraft, Lil Devil, The Wish Master, Kingmaker, Beautiful Bones, Wild Swarm, Blazing Bull, Hellcatraz, Street Fighter II, Royal Mint, Marching Legions, Extreme 7, Book of 99: 0%) All table and Live Casino games: 50% All Video Poker Games: 0% It should also be noted that all bonus money at Caxino is non-sticky, or forfeitable. Should you have Bonus Money in your account and you hit a big win with a Real Money bet, you always have the option of forfeiting Bonus Money so you can quickly withdraw your Real Money win. For the full Bonus Money calculation and other related details, please visit Bonus Terms and Conditions.

What are the minimum amounts I may deposit and withdraw at Caxino?

The minimum deposit and withdrawal amounts are dependent upon your country and payment type. For full information on the payments types available in your country and the transaction minimums, visit the Payment Options page for more details. Notes Caxino offers a special minimum deposit on its Welcome Bonus. For full details on the minimums required in your country, please visit our Welcome Bonus page. To view the correct payment options in your country, be sure that your country’s version of Caxino is selected. To change the website localisation, select your country’s flag in the footer menu below.

What happens if I lose my connection during the game?

You will not lose current winnings if the connection to our server is lost during gameplay. All games are logged separately, so your session will be saved if an error occurs. If your connection is restored but the game does not restart, hit reload on the browser and this will reboot the game. You will then continue exactly where you left off. Please be aware that if the connection is lost in the middle of a bonus or spin, this will automatically be completed and any winnings will be added to your account. If Caxino.com is still not working for you after restarting your computer or mobile device, please contact Customer Support via Live Chat or email (support@caxino.com) and describe the problem in as much detail as possible.

What if a game does not start when I click on the thumbnail?

Your first step is to check your computer or mobile device. Often, closing/reopening your browser or restarting your device will clear up these types of issues. If that does not work, check to make sure your device or browser isn’t missing necessary updates. Also, if you are playing an older game, there is a chance it might be a Flash-only title. Flash is not supported on mobile and most browsers disable Flash by default, so this could be preventing the title from loading. However, as time goes by, most developers are removing their Flash games or converting them to HTML versions that work in a wider range of devices. If Flash support is the issue, your device should display a specific error message telling you that this is the problem. If you’ve gone through these troubleshooting steps and you still haven’t resolved your issues, contact Customer Support for further assistance.

What if a game I like isn’t available at Caxino?

Should you want us to add a game from one of the game developers we already feature, we should be able to add it without much trouble. We don’t always activate some older, Flash-based games, but we are willing to do so upon request barring any technical issue. For a detailed list of our game providers, click GAMES in the Caxino Game Lobby to see our games segmented by their provider. If you would like Caxino to add a missing game developer, please request this from Customer Support via email and our casino managers will see what they can do to accommodate your request. There is no guarantee that we will be able to add certain developers, but we will definitely consider all customer requests.

What is a bonus at Caxino?

A bonus is a broadly-defined term for anything outside of the normal game rounds you play with your deposited money. The first bonus you will receive is the Welcome Bonus. This is a 100% Deposit Bonus up to €200 Plus 100 Free Spins. You can accept the Welcome Bonus in the deposit screen during your first deposit. We will match your first deposit up to €200 and give you 100 free spins. Other bonuses include additional reload bonuses, double speed on the level up progress bar, cashback, setting the progress bar to 99% and, of course, many thousands of free spins each year from our many campaigns. For more details on all the bonuses you will receive at Caxino, visit our Bonus page.

What should I do if a technical error occurs?

At Caxino, we store every game round in a database. If an error occurs due to a lost connection in the middle of a game round, rest assured that your data was saved. Often, restarting your browser or device will resolve any issues. In the event that a game developer has problems on their end, an error message should appear stating the details. For any other errors that you cannot resolve with a reload or restart, we kindly request that you contact Customer Support and provide them with as much detail as possible. Information that will help us identify your issue include: Game name (if applicable) Time of incident (as close as possible) Wager amount (if known and applicable) Description of incident It always helps if you can provide a screenshot of the event. To capture a screenshot, perform the following keyboard actions: Windows: Win+PrtScn MacOS: Shift+Command+3 Mobile Devices: This varies by device. See your device manufacturer for details. Email all information, including screenshots if available, to support@caxino.com.

When will I receive bonuses from Caxino?

Your first bonus drops on your very first deposit. We will match your first deposit up to €200 plus give you 100 free spins. You can control the frequency of bonuses just by playing. Every time you advance to a new level by filling up the Progress Bar, you will receive a Spinbox reward where free spins to your favourite games are waiting to be revealed. At many times throughout the year, Caxino will offer special promotions. Sometimes these can be deposit matches similar to the Welcome Bonus, but more often than not they are free spin offers. At times, players who have deposited at least once at Caxino will receive no deposit free spins. On other occasions, a deposit may be required in order to take advantage of the full offer. Because Caxino offers up so many promotions, we encourage anyone who has declined communications to enable your consents so you don’t miss out on any campaigns. Please do not contact customer support to request bonus codes. Support does not maintain bonus codes and will be unable to provide them.

When will I receive my money after making a withdrawal?

Withdrawal times are dependent upon your payment type and the account status. The first step is approval by the Payments team. For customers that have completed their KYC verification1 and are withdrawing small or moderate amounts, the approval on our end is usually instantaneous. For those that have not verified their account or make a larger-than-average withdrawal request, some delay may be necessary as the Payments team fulfils its regulatory obligations. Should there be some delay processing a withdrawal on our end, we appreciate your patience and rest assured we constantly strive to process all withdrawals in the quickest possible manner. Once the payment is approved by the Caxino payments team, the withdrawal is subject to transfer times for your specific payment method. Withdrawals usually process within 24 hours, but may take up to 1 - 3 business days within Europe, and up to 5 days for our non-European customers. Bank transfer delays may occur due to bank routing, public holidays, and time zones. Withdrawals to credit cards will post to your account in 1 - 3 business days. For e-wallets, the withdrawal is usually in your account in a matter of seconds. Check out the Payment Options section for full details on transfer times. Be sure to have your country’s correct website localisation selected in order to view the correct payment types. If an incorrect localisation is selected, please change the flag in the Caxino footer menu. 1Please do not request early account verification. In order to process KYC checks in the most efficient manner, we will contact you when the time is necessary and a new section will open on Caxino, allowing you to upload your identification documents.

Where am I able to see the remaining wagering requirements for my current bonuses?

Your current bonuses, their remaining wagering requirements, and the ability to forfeit these bonuses can all be found in My Account.

Which currencies may I use at Caxino Casino?

You can register and play at Caxino with the following currencies: Euros (€), Norwegian Krone (NOK), Canadian Dollars ($), and New Zealand Dollars (NZ$).

Which deposit methods may I use at Caxino?

You may deposit to your Caxino account via bank transfers, credit cards, and e-wallets. The availability of payment methods depends on your country. For full details on which payment types are accepted in your country, please visit the Caxino Payment Options page. Be sure that your correct localisation of the Caxino website is displayed by selecting the country flags from the website footer menu. Some methods are deposit-only or withdrawal-only, so be sure to check which options work for you. Should we not offer a particular payment type, feel free to contact Customer Support via email and leave your feedback. For several technical and legal reasons, we cannot promise that we will be able to add your requested payment method, but we will certainly consider the possibility.

Which games at Caxino may I play on my mobile?

Almost all games at Caxino are available to be played on mobile devices. With the exception of a handful of older Flash-based online games, every game at Caxino Casino can easily be played on your smartphone or tablet.

Why isn't my wagering requirement decreasing as I play with Bonus Money?

Not every game contributes towards the 35x wagering requirement and some may contribute only a small portion. For full details on how specific games contribute towards the wagering requirement see the Bonus Terms and Conditions. If your wagering requirement is not decreasing and it isn’t because you are playing one of the limited games, please contact Customer Support for further assistance.

FAQs

Account
Am I able to register more than one account at Caxino?
I cannot remember if I have a Caxino account. How may I check?
Which currencies may I use at Caxino Casino?
How may I permanently close my Caxino account?
How do I open an account at Caxino?
How do I manage communications from Caxino?
I cannot remember my username or password. What do I do?
Authorization of Location Services
How do I activate my location services
Are games accessible on my mobile device using a mobile internet connection?
I have to leave Ontario in the middle of the game, what will happen?
Is geolocation accurate if I am accessing the internet via a public Wi-Fi hotspot?
What if my computer (desktop PC/Mac) is incorrectly locating me outside Ontario?
How accurate is the location information, and what if I am close to the Ontario border?
Can I be accurately geolocated if I have proxy or VPN software actively running on my laptop or desktop?
Is it possible to improve my location accuracy?
Must I be located within Ontario to register and create a player account?
Can I still play real-money games if I have remote desktop software running on my laptop or desktop?
Bonuses
How does Double Speed function?
How does Spinbox™️ work?
How does the 99% reward function?
What are the Bonus Money wagering requirements at Caxino?
What is a bonus at Caxino?
When will I receive bonuses from Caxino?
Where am I able to see the remaining wagering requirements for my current bonuses?
How do I claim rewards?
How Does Cashback Work at Caxino?
Why isn't my wagering requirement decreasing as I play with Bonus Money?
Casino
May I play the games at Caxino for free?
What if a game does not start when I click on the thumbnail?
What happens if I lose my connection during the game?
Is it safe to play at Caxino casino?
What should I do if a technical error occurs?
How do I find a specific game at Caxino?
Deposits & Withdrawals
Are there any fees to deposit or withdraw at Caxino?
May I deposit/withdraw with another person's account?
How long will a deposit take to show on my account?
When will I receive my money after making a withdrawal?
My deposit is not showing. What do I do?
Which deposit methods may I use at Caxino?
What are the minimum amounts I may deposit and withdraw at Caxino?
Games
What if a game I like isn’t available at Caxino?
Mobile Gaming
Which games at Caxino may I play on my mobile?
Are the deposit/withdrawal options different on mobile?
Responsible Gaming
How may I limit my casino activity at Caxino?
Security
How do I know when my account has been verified?
How do I reset my password?
How do I correct or update personal information?
How do I verify my Caxino account?
May I deposit or withdraw before my account is Verified?
Is my money safe at Caxino?
Is it safe to upload my documents on Caxino.com?
How long does it take for Caxino to complete my Account Verification?
I forgot my registered email address. What now?

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