Know Your Customer (KYC) Check

In accordance with Gaming Regulations, Caxino may require a KYC (Know Your Customer) verification to confirm your identity, verify your ownership of Payment Methods, and prevent unauthorized transactions.

A KYC check is typically triggered after reaching a certain transaction threshold at Caxino. Additionally, if any unusual activity is detected on your account, the Payments team may initiate the verification process as an added Security Measure.

While we understand this can be an inconvenience, the KYC check is designed to protect your account from fraudulent activity. At Caxino, we aim to make the process as straightforward as possible. You can easily upload your required documents directly through the Caxino website, whether on desktop or mobile.

If a KYC check is required, you’ll see a “Verification” option in the My Account section. Documents are processed in the order they are received, and we strive to complete this process quickly. However, as the verification involves manual review by our Payments team, there may be some delays. We appreciate your understanding and patience.

Required KYC Documents

A KYC check may ask for one or more of the following:

Valid Photo ID: A government-issued ID such as a passport, driver’s license, or national ID card. Ensure the ID is current and issued by a recognized national authority.
Proof of Address (Utility Bill): This document must be no older than three months and must display the address registered on your Caxino account.
Payment Method Verification:
- Bank Transfer: Provide a recent bank statement showing your name and address, matching your Caxino account information.
- Credit Cards: Front and back images of your card are required. Ensure the front displays only the first six and last four digits (1234 56XX XXXX 1234), and that the back is signed.
- E-Wallets: You’ll need to provide a statement or screenshot showing your name and account details that match your Caxino account. If your e-wallet provider doesn’t offer downloadable statements, a screenshot displaying the necessary information will suffice.

If you’ve received a KYC request, please visit the My Account section to upload the necessary documents. We appreciate your cooperation in keeping your account secure.