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When your account has been verified, you will receive a confirmation message from Caxino Casino. Should there be a problem with one or more of your KYC documents, someone from our Payments team will be in touch with you to request a re-upload of the affected document(s).

Please be patient while we process your KYC check. We strive to get KYC checks completed as soon as possible, but sometimes delays of a few days are necessary to process the KYC queue at any given time.

We encourage you to enable consents if you have not done so. Enabling consents ensures that you receive your KYC confirmation and any other important information from Caxino.